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What is CMMI?

CMMI (V2.0) is a proven set of best practices that enables organizations to build and benchmark the key capabilities that address their most common challenges. The model contains multiple views that can be customized to specific performance improvement needs.

Featured Success Story

Maryland Health Benefit Exchange Achieves Key Certification

First State Agency in Maryland to Receive CMMI Maturity Level 3

Maryland Health Benefit Exchange (MHBE) is pleased to announce it has achieved Level 3 Certification from the Capability Maturity Model Integration (CMMI) program…

CMMI Appraisal Services

TiQHUB certified Lead Appraisers can perform appraisals for CMMI V2.0 for Development and CMMI V2.0 for Services models.

CMMI for Development


CMMI-DEV is a framework for any organization that builds products and/or services. Organizations from many industries, including aerospace, banking, computer hardware, software, defense, automobile manufacturing, and telecommunications, use CMMI for Development.

CMMI-DEV applies to all organizations that must consider design and engineering during the development of a product or service. It focuses on performance improvement requirements and key capabilities for companies that develop products, components, and services.

CMMI for Services


CMMI-SVC is a framework that focuses on service management best practices for organizations that provide B2B, B2C, standalone services, and those that are part of a product offering.

More than 75% of the world’s business is service-oriented and without a strong service delivery strategy many companies lack the ability to react quickly to crucial incidents like on-time service delivery, time delays, cost overruns, poor decision making and failure to meet customer expectations.

Types of CMMI Appraisals

The CMMI V2.0 Appraisal Method Definition Document describes four types of CMMI V2.0 Appraisals: Benchmark, Sustainment, Evaluation, and Action Plan Reappraisal.

Each type is designed to result in findings that describe the strengths and weaknesses of your organization’s processes based on CMMI best practices. Familiarity with each type will help you make better decisions about which appraisal is right for your organization to meet business objectives and foster process improvement.

Benchmark Appraisal

Benchmark appraisals identify opportunities for improving both process implementation and business performance. The emphasis is on a rigorous method capable of achieving high accuracy and reliable appraisal results. This appraisal requires a CMMI Certified Lead Appraiser to manage the appraisal team at the organization’s site.

Team Size Coverage Scope Ratings Validity Costs
4+ High, coverage of full OU and Model scope. Yes 3 years Highest commitment of people, time, and cost.

Sustainment Appraisal

A Sustainment appraisal provides organizations with a more frequent insight and validation of their performance improvement with a reduced scope and impact on the appraised organization. To maintain the previous benchmark appraisal rating validity, a sustainment appraisal must be completed and accepted before the benchmark appraisal validity period ends.

Team Size Coverage Scope Ratings Validity Costs
2+ High, coverage of full OU and subset of the Benchmark scope. Yes 2 years Reduced commitment of people, time, and cost.

Evaluation Appraisal

Often used as part of an improvement effort to gauge progress and prepare for an eventual Benchmark appraisal, evaluation appraisals do not produce ratings. The primary intent of Evaluation appraisals is a flexible, less formal approach to determine opportunities for process or performance improvement. It requires fewer activities than a Benchmark appraisal, and helps an organization to understand, with a relatively high degree of confidence, its progress toward a target CMMI maturity level or target capability level profile.

Team Size Coverage Scope Ratings Validity Costs
1+ Varies, tailoring options selected determine the breadth and depth of the review. No Does not apply Dependent on the data collection approach.

Action Plan Reappraisal

An Action Plan Reappraisal may be conducted following a Benchmark or Sustainment appraisal that narrowly fails to achieve the target maturity level or capability level profile.

Team Size Coverage Scope Ratings Validity Costs
Same as the prior appraisal High, based on requirements of the previous Benchmark appraisal score. Same as the prior appraisal Same as the prior appraisal Adds to cost and duration of prior appraisal.

Maturity Levels

Maturity Level



Ad hoc and unknown. Work may or may not get completed.
Maturity Level



Unpredictable and reactive. Work gets completed but is often delayed and over budget.
Maturity Level



Managed on the project level. Projects are planned, performed, measured, and controlled.
Maturity Level



Proactive, rather than reactive. Organization-wide standards provide guidance across projects, programs and portfolios.
Maturity Level


Quantitatively Managed

Measured and controlled. Organization is data-driven with quantitative performance improvement objectives that are predictable and align to meet the needs of internal and external stakeholders.
Maturity Level



Stable and flexible. Organization is focused on continuous improvement and is built to pivot and respond to opportunity and change. The organization’s stability provides a platform for agility and innovation.

CMMI Certificate Verification

Find published CMMI® appraisal results.

Capability Areas


  • Ensuring Quality
  • Engineering & Developing Products
  • Delivering & Managing Services
  • Selecting & Managing Suppliers


  • Planning & Managing Work
  • Managing Business Resilience
  • Managing the Workforce


  • Supporting Implementation
  • Managing Safety
  • Managing Security


  • Sustaining Habit & Persistence
  • Improving Performance

Capabilities & Practices

Capability Area

Practice Area


Delivering & Managing Services (DMS)

Develop and deliver superior services

Service Delivery Management

Strategic Service Management

Engineering & Developing Products (EDP)

Create products that meet or exceed customer expectations

Product Integration ML3

Technical Solution ML3

Ensuring Quality (ENQ)

Develop and manage high-quality requirements and products

Peer Reviews ML3

Process Quality Assurance ML2 ML3

Requirements Development & Management ML2 ML3

Verification & Validation ML3

Selecting & Managing Suppliers (SMS)

Minimize supply chain risk

Supplier Agreement Management ML2 ML3

Supplier Source Selection


Managing Business Resilience (MBR)

Anticipate and adapt to disruptions and opportunities


Incident Resolution & Prevention

Risk & Opportunity Management ML3

Managing the Workforce (MWF)

Maximize training effectiveness and staff productivity

Organizational Training ML3

Planning & Managing Work (PMW)

Optimize schedules to reduce time-to-market

Estimating ML2 ML3

Monitor & Control ML2 ML3

Planning ML2 ML3 ML4


Supporting Implementation (SI)

Ensure solution integrity and stakeholder buy-in

Casual Analysis & Resolution ML3 ML4 ML5

Configuration Management ML2 ML3

Decision Analysis & Resolution ML3


Improving Performance (IMP)

Establish, track and measure performance goals aligned with the business needs

Managing Performance & Measurement ML2 ML3 ML4 ML5

Process Asset Development ML3

Process Management ML3 ML4

Sustaining Habit & Persistence (SHP)

Sustain process efficiency and performance

Governance ML2 ML3 ML4

Implementation Infrastructure ML2 ML3