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What is CMMI?
CMMI (V2.0) is a proven set of best practices that enables organizations to build and benchmark the key capabilities that address their most common challenges. The model contains multiple views that can be customized to specific performance improvement needs.
Featured Success Story
Maryland Health Benefit Exchange Achieves Key Certification
First State Agency in Maryland to Receive CMMI Maturity Level 3
Maryland Health Benefit Exchange (MHBE) is pleased to announce it has achieved Level 3 Certification from the Capability Maturity Model Integration (CMMI) program…
CMMI Appraisal Services
TiQHUB certified Lead Appraisers can perform appraisals for CMMI V2.0 for Development and CMMI V2.0 for Services models.
CMMI for Development
(CMMI-DEV)
CMMI-DEV is a framework for any organization that builds products and/or services. Organizations from many industries, including aerospace, banking, computer hardware, software, defense, automobile manufacturing, and telecommunications, use CMMI for Development.
CMMI-DEV applies to all organizations that must consider design and engineering during the development of a product or service. It focuses on performance improvement requirements and key capabilities for companies that develop products, components, and services.
CMMI for Services
(CMMI-SVC)
CMMI-SVC is a framework that focuses on service management best practices for organizations that provide B2B, B2C, standalone services, and those that are part of a product offering.
More than 75% of the world’s business is service-oriented and without a strong service delivery strategy many companies lack the ability to react quickly to crucial incidents like on-time service delivery, time delays, cost overruns, poor decision making and failure to meet customer expectations.
Types of CMMI Appraisals
The CMMI V2.0 Appraisal Method Definition Document describes four types of CMMI V2.0 Appraisals: Benchmark, Sustainment, Evaluation, and Action Plan Reappraisal.
Each type is designed to result in findings that describe the strengths and weaknesses of your organization’s processes based on CMMI best practices. Familiarity with each type will help you make better decisions about which appraisal is right for your organization to meet business objectives and foster process improvement.
Benchmark Appraisal
Benchmark appraisals identify opportunities for improving both process implementation and business performance. The emphasis is on a rigorous method capable of achieving high accuracy and reliable appraisal results. This appraisal requires a CMMI Certified Lead Appraiser to manage the appraisal team at the organization’s site.
Team Size | Coverage Scope | Ratings | Validity | Costs |
---|---|---|---|---|
4+ | High, coverage of full OU and Model scope. | Yes | 3 years | Highest commitment of people, time, and cost. |
Sustainment Appraisal
A Sustainment appraisal provides organizations with a more frequent insight and validation of their performance improvement with a reduced scope and impact on the appraised organization. To maintain the previous benchmark appraisal rating validity, a sustainment appraisal must be completed and accepted before the benchmark appraisal validity period ends.
Team Size | Coverage Scope | Ratings | Validity | Costs |
---|---|---|---|---|
2+ | High, coverage of full OU and subset of the Benchmark scope. | Yes | 2 years | Reduced commitment of people, time, and cost. |
Evaluation Appraisal
Often used as part of an improvement effort to gauge progress and prepare for an eventual Benchmark appraisal, evaluation appraisals do not produce ratings. The primary intent of Evaluation appraisals is a flexible, less formal approach to determine opportunities for process or performance improvement. It requires fewer activities than a Benchmark appraisal, and helps an organization to understand, with a relatively high degree of confidence, its progress toward a target CMMI maturity level or target capability level profile.
Team Size | Coverage Scope | Ratings | Validity | Costs |
---|---|---|---|---|
1+ | Varies, tailoring options selected determine the breadth and depth of the review. | No | Does not apply | Dependent on the data collection approach. |
Action Plan Reappraisal
An Action Plan Reappraisal may be conducted following a Benchmark or Sustainment appraisal that narrowly fails to achieve the target maturity level or capability level profile.
Team Size | Coverage Scope | Ratings | Validity | Costs |
---|---|---|---|---|
Same as the prior appraisal | High, based on requirements of the previous Benchmark appraisal score. | Same as the prior appraisal | Same as the prior appraisal | Adds to cost and duration of prior appraisal. |
Maturity Levels
Maturity Level
0
Incomplete
Maturity Level
1
Initial
Maturity Level
2
Managed
Maturity Level
3
Defined
Maturity Level
4
Quantitatively Managed
Maturity Level
5
Optimizing
Capability Areas
Doing
- Ensuring Quality
- Engineering & Developing Products
- Delivering & Managing Services
- Selecting & Managing Suppliers
Managing
- Planning & Managing Work
- Managing Business Resilience
- Managing the Workforce
Enabling
- Supporting Implementation
- Managing Safety
- Managing Security
Improving
- Sustaining Habit & Persistence
- Improving Performance
Capabilities & Practices
Capability Area
Practice Area
Doing
Delivering & Managing Services (DMS)
Develop and deliver superior services
Service Delivery Management
Strategic Service Management
Engineering & Developing Products (EDP)
Create products that meet or exceed customer expectations
Product Integration ML3
Technical Solution ML3
Ensuring Quality (ENQ)
Develop and manage high-quality requirements and products
Peer Reviews ML3
Process Quality Assurance ML2 ML3
Requirements Development & Management ML2 ML3
Verification & Validation ML3
Selecting & Managing Suppliers (SMS)
Minimize supply chain risk
Supplier Agreement Management ML2 ML3
Supplier Source Selection
Managing
Managing Business Resilience (MBR)
Anticipate and adapt to disruptions and opportunities
Continuity
Incident Resolution & Prevention
Risk & Opportunity Management ML3
Managing the Workforce (MWF)
Maximize training effectiveness and staff productivity
Organizational Training ML3
Planning & Managing Work (PMW)
Optimize schedules to reduce time-to-market
Estimating ML2 ML3
Monitor & Control ML2 ML3
Planning ML2 ML3 ML4
Enabling
Supporting Implementation (SI)
Ensure solution integrity and stakeholder buy-in
Casual Analysis & Resolution ML3 ML4 ML5
Configuration Management ML2 ML3
Decision Analysis & Resolution ML3
Improving
Improving Performance (IMP)
Establish, track and measure performance goals aligned with the business needs
Managing Performance & Measurement ML2 ML3 ML4 ML5
Process Asset Development ML3
Process Management ML3 ML4
Sustaining Habit & Persistence (SHP)
Sustain process efficiency and performance